Know every customer.
Act before they leave.
CustomerEQ turns surveys, support, purchases, and your team's own notes into one living customer health score, then fires the right action automatically. Enterprise-grade CX intelligence, without the enterprise invoice.
No six-figure contract. No dedicated admin. No data silos to bridge.
Lisa Park
Gold tier · Customer 360
45
health
Signals read 85, but a rep tagged “churn risk”.
Recovery offer queued
<15 min
Signal to action
1 score
AI + human, explainable
6-in-1
One platform, not point tools
67%
of churn is preventable
The problem
Your customers are telling you everything.
You're hearing almost none of it.
Survey scores live in one tool. Support tickets in another. Purchases in a third. Rep observations sit in someone's notebook. By the time you piece it together, the customer has already decided.
3+ days
average time to act on customer feedback, when customers expect minutes
5+ tools
where your customer signals are scattered, none of them talking to each other
$0 budget
most SMBs can spare for a six-figure enterprise CX suite and the admin to run it
How it works
Listen. Understand. Act. In real time.
CustomerEQ continuously ingests every customer signal, builds a living health score, and triggers the right response, without waiting for a human to connect the dots.
Capture every signal
NPS, CSAT, CES surveys. Support chats. Purchase events. Rep notes. Everything flows into one Customer 360.
AI understands intent
Sentiment analysis, topic clustering, anomaly detection, and churn-risk scoring, all automatically, across every customer.
Humans add context
Reps tag sentiment on their notes. When human and AI disagree, CustomerEQ flags it. That’s where the insight is.
Action fires instantly
Recovery offers, tier upgrades, case escalations, personalized outreach: the right response, right now.
Flagship feature
A health score that actually means something
Most health scores are black boxes built from one data source. CustomerEQ blends five automated signals with your team's observations into a transparent, explainable 0 to 100 score, and flags when they disagree.
AI + human scoring
Five automated sub-scores (recency, frequency, sentiment, NPS, engagement) compute a base. Rep-tagged notes shift it. A “churn risk” tag drops a healthy-looking 85 to 45.
Inconsistency detection
When automated signals say “healthy” but a rep flags concern (or vice versa), CustomerEQ surfaces the divergence. The highest-value signals you have.
Full activity timeline
Every loyalty event, survey, campaign interaction, support conversation, redemption, and note, all in one view. Open a customer, see the whole story.
CX Intelligence
Understand your whole customer base, live
Don’t wait for a quarterly report. CustomerEQ clusters feedback into themes, tracks sentiment trends, and alerts you the moment patterns shift.
Topic clustering
AI groups open-ended feedback into actionable themes like “Shipping Delays”, “Product Quality”, and “Support Wait Times”, then tracks each over time.
Anomaly detection
Shipping complaints spike 3×? Support sentiment drops in a week? You’ll know within hours, not at the next offsite.
NPS / CSAT / CES analytics
Aggregate scores, promoter/detractor splits, per-survey drill-downs, and 30-day trend lines, all in one real-time dashboard.
Closed-loop alerts
When a detractor submits a score, a case opens automatically with SLA tracking and assignment. No manual triage.
Loyalty & Campaigns
Reward the right behavior at the right moment
Points, tiers, rewards, gamification, and campaign automation, all natively connected to your CX signals. A promoter gets a referral bonus. A detractor gets a recovery offer.
Smart campaigns
Rules-based automation: award points, send messages, spin wheels, scratch cards, or mystery boxes, triggered by any customer event.
Points, tiers & rewards
Configurable earn rules, tiered memberships, milestone rewards, and a managed catalog with stock tracking and atomic transactions.
CX-informed segments
Target by health score, sentiment, NPS, or tier, not just purchase history. A win-back campaign for NPS < 6 is one click.
Unified analytics
Points issued, redemption rates, top rewards, campaign ROI, all in one dashboard tying CX outcomes to loyalty spend.
Support Intelligence
Every support interaction sharpens customer and business intelligence
CustomerEQ routes conversations through AI that classifies intent, searches your knowledge base, and escalates to the right person, feeding every interaction back into the Customer 360.
AI-powered conversations
Customers chat with AI that has full context (tier, health score, recent orders, sentiment history) before a human is ever needed.
Knowledge base & search
Semantic vector search over your KB. AI finds the right answer even when the customer doesn’t use the right words.
Routing rules
Gold-tier unhappy customer? Skip the queue. Billing question? Auto-respond. Complaint? Escalate. All configurable.
CRM notes
Reps add notes with sentiment tags that shift the health score. When a rep says “churn risk”, the system listens immediately.
AI-native platform
Your AI assistant already knows your customers
CustomerEQ exposes every capability through an MCP (Model Context Protocol) server. Connect Claude, GPT, or any AI assistant and your team can ask questions, take actions, and update records, in plain language.
> “Who are my top 5 churn risks?”
The AI searches by health score, NPS, and sentiment, then returns the customers, their scores, and what’s driving the risk.
> “Tell me everything about Lisa Park”
Full Customer 360: profile, events, surveys, cases, notes, and the health-score breakdown with its inconsistency flag, all in natural language.
> “She’s actually happy, add that”
The AI adds a sentiment-tagged note, triggers a health-score recompute, and confirms the shift, all in one turn.
Why CustomerEQ
Enterprise CX intelligence, without the enterprise invoice
Legacy survey suites were built for Fortune-500 budgets: six-figure contracts, mandatory onboarding fees, and a full-time admin to keep the lights on. CustomerEQ gives growing businesses the same intelligence at a price that fits an SMB plan.
Legacy enterprise CX suites
- ✕Six-figure annual contracts + onboarding fees
- ✕A dedicated admin to configure and maintain it
- ✕Surveys here, loyalty there, support somewhere else
- ✕Quarterly exports and static dashboards
- ✕Weeks of professional services to change anything
Built & priced for SMBs
- ✓Transparent SMB pricing, no six-figure floor
- ✓Set up yourself in an afternoon, no admin headcount
- ✓Surveys, loyalty, support & analytics in one platform
- ✓Real-time health scores and live anomaly alerts
- ✓Change rules, campaigns, and routing in a few clicks
Measure and drive retention, loyalty, and great support the way the big players do, at a price that makes sense for your business.
Everything connected. Nothing duct-taped.
Surveys, loyalty, support, analytics, and AI, built as one platform from day one. No integrations to maintain. No data silos to bridge. Every signal feeds one customer model.
Surveys
NPS, CSAT, CES with a drag-and-drop builder
Loyalty
Points, tiers, rewards, gamification
Campaigns
6 action types incl. spin wheel & scratch card
Support
AI chat, routing rules, KB search
Analytics
CX insights, anomalies, program health
AI / MCP
Natural-language ops via any AI assistant
Stop flying blind. Start acting in real time.
See how CustomerEQ turns fragmented customer data into a living health score and an automated action engine, in one platform your whole team can use.